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Personal Success Stories

VitalSmarts Certified Trainers learn skills to bring about rapid, sustainable, and hard-hitting change within their organizations. Read the success stories of four Certified Trainers. See how they identified problem areas,implemented organization-wide training roll-outs, and secured sustainable and measurable results.

Personal Influence: Surviving the Daily Commute

Personal Influence

By Sheryl Brining, Bethesda, MarylandSheryl identified the vital behaviors for overcoming her anger and made life-changing behavior adjustments.

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Personal Relationships: Overcoming Abusive Conversations

Personal Relationships

By Cathy W., Indianapolis, Indiana Cathy used Crucial Conversations skills to overcome past physical and emotional abuse, and improve relationships with her children.

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Personal Relationships: Discovering What You Really Want

Personal Relationships

By Michele Wilson, Dayton, Ohio In the middle of a tense conversation with her husband, Michele used crucial conversations skills to discover what she really wanted and find a home that was perfect for her whole family.

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Employee Relations: Saving Jobs with Crucial Conversations

Employee Relations

By Erich Steinbock, St. Louis, Missouri Erich used crucial conversations skills to avoid laying-off current employees in the midst of an economic downturn. The program became a benchmark in his company for strengthening relationships with employees and customers.

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Healthcare: Mastery Mission Accomplished: Crucial Conversations with a Coworker

Healthcare

By Terri Mathew, Portland, Mainel Terri used the Crucial Conversations Mastery Mission to plan out a difficult conversation with her coworker - saving their working relationship.

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Customer Service: Serving Customers One Crucial Conversation at a Time

Customer Service

By Diane M., New York, New York In the heat of a crucial conversation, Diane mastered her emotions and solved a problem for a frustrated customer.

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Community Influence: Saved A Failing Middle School

Community Influence

Tim Stay, Orem, Utah Through a targeted influence effort, Tim helped transform his children's failing middle school into a nationally-recognized institution.

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Healthcare: Accountability in the Operating Room

Healthcare

By George Watson, M.D., Fallon, Nevada By holding his colleagues accountable, Dr. Watson helped save the lives of a woman and her baby when she went into premature labor.

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Education: How Do You Spell R-E-S-P-E-C-T?

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By Lisa Salmon, Leichhardt, Australia Lisa almost quit her job, but through a crucial conversation, established mutual respect with her disruptive headmaster.

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Community Influence: Helped the Poor Save $4.6 Million

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Bill Hulterstrom, Provo, Utah Bill Hulterstrom and his team at the United Way created a culture of saving among the working poor using six sources of influence.

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Engineering and Purchasing: Teaching an Old Dog New Tricks

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By Tom Ehrenberg, Sheboygan, Wisconsin Tom, who had a long history of anger management issues, used crucial conversations skills to change his communication style and save his job.

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Personal Relationships: Discussing Weighty Issues

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By Sandra Oliver, LaCrescent, Minnesota Sandra improved her relationship with her teenage daughters by using crucial conversations skills to talk about their weight.

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Personal Relationships: Fostering Crucial Conversations

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By Rebecca Howland, Salt Lake City, Uta Rebecca improved relationships with the mother of her foster children by using crucial conversations skills to establish safety.

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Corporate Influence: Transformed Corporate Culture at MaineGeneral Health

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By Patrice Putman, Augusta, Maine Using six sources of influence, Patrice Putman transformed corporate culture at MaineGeneral Health from one of a culture of silence to a culture of candid and respectful dialogue.

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From Marriage to Management: Crucial Conversations That Work

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By Clara Burns, Boulder, Colorado Clara used Crucial Conversations skills to come to agreement on divorce terms and improve her relationship with her boss.

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Public Service: Navigating Through Community Conflicts

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By Milt Haken, Nenana, Alaska Sandra improved her relationship with her teenage daughters by using crucial conversations skills to talk about their weight.

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Personal Relationships: Strengthening Family Ties with Crucial Conversations

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By Kathy Williams-Palmer, Garland, Texas Through a crucial conversation Kathy restored a broken relationship with her mother after years of anger and resentment.

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Health care: Increasing Patient Satisfaction

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By Jerry Maliot, M.D, Memphis, Tennessee Dr. Maliot used crucial conversations skills with a colleague to ensure his patient received the best care.

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Personal Influence: Dropped 45 Pounds

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Meagan Palmer, Charlotte, North Carolina To drop 45 pounds, Meagan Palmer targeted six sources of influence to adopt two vital behaviors that would inevitably lead to weight loss.

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Health care: Nursing Crucial Conversations

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By Crystal Diggs, RN, Clearwater, Florida Crystal used her crucial conversations skills to provide better care to her patients and gain respect at work.

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Diplomacy: Crucial Conversations at the United Nations

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By Marilu Southam, Geneva, Switzerland Marilu used her crucial conversations skills to present delicate information on child abduction, safety, and sex slavery to the United Nations.

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