A culture with weak accountability is one where those who see problems say nothing because they assume they don’t have the authority or skills to raise a concern. Our research shows when people see accountability as “someone else’s job” they waste time, resources, and morale—specifically, employees waste $1,500 and an eight-hour workday for every accountability discussion they avoid. These costs skyrocket when you consider that 95 percent of a company’s workforce struggles to hold their colleagues accountable.
This two-day course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.
Crucial Accountability provides a methodology for effectively holding others accountable that’s based on more than twenty-five years of research.